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OfficeScan (OSCE) XG Critical Patch 1737 is now available in the Download Center

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Updating OfficeScan Agents Manually

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The agents on the management console show an old version even after the server was upgraded to a higher version. Checking the agents on the endpoint confirms that the agent did not upgrade to the new version. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support. For optimal experience, we recommend using Chrome or Firefox. If you still wish to proceed with IE, please complete setting the following IE Security Configurations and select your region:. Sign In with your Trend Micro Account. Sign in to MySupport. Need More Help? X OfficeScan To upgrade clients and show the correct version: Log in to the OfficeScan management console. Select the domain group of the clients that need to be upgraded.

Trend Micro recommends performing the client upgrade in batches or by groups to avoid network congestion. Did this article help you? Yes No.

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OfficeScan client displays old version even after upgrading to a higher version

Geolocation Notification.A potential process communication risk in the agent exists in the OfficeScan server. Solution: This critical patch updates the OfficeScan server program to remove this vulnerability.

A potential file deletion issue with system privileges exists via a DirectoryTraversal vulnerability in OfficeScan agents. A potential issue with file uploads exists via a Directory Traversal vulnerability in OfficeScan agents.

This critical patch enhances the security of the Server Migration Tool. This critical patch updates the program update checking logic on OfficeScan agents to help ensure that only authentic program updates are applied. This hotfix installation package automatically rolls back the OfficeScan server to its previous configuration if there are problems during installation. If you encounter problems after installation, do a manual rollback. NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

Only this hotfix was tested for this release. Prior hotfixes were tested at the time of their release. The OfficeScan Behavior Monitoring feature may cause certain computers to lock up intermittently. Solution: This hotfix updates the Behavior Monitoring Service module to resolve the issue.

Solution: This hotfix enables the DLP multipart feature in Outlook to prevent duplicate violation event logs when users send email messages in Outlook.

The executable image hashing takes too much time to complete which may cause a timeout issue while an application connects to its server. Solution: This hotfix updates the Network Security Components to ensure that Trend Micro's firewall will asynchronously compute the hash value of the executable image that initiated a connection.

While the firewall computes the hash, all rules of the Application Filter will be unavailable until the hash value is computed, preventing the system from blocking the application from its connection. The information in the "Message" field in Administrator Notifications cannot be saved successfully if the field contains a tab delimiter.

Solution: This hotfix updates the OfficeScan server files to ensure that the information can be saved successfully. The UMH driver may block a certain application from running from a UNC path when the "Enable program inspection to detect and blocked compromised executable files" option is enabled. Solution: This hotfix updates the UMH driver to ensure that the application can run from a UNC path while the "Enable program inspection to detect and blocked compromised executable files" option is enabled.

Solution: This hotfix resolves the issue by adding the RDP process "mstsc. The Listdeviceinfo tool cannot get information from the following external devices:. Solution: This hotfix resolves this tool issue. The TmListen. The agent grouping status switches off unexpectedly after AD synchronization. Solution: This hotfix updates the OfficeScan server files to ensure that the agent grouping status remains the same after AD synchronization.

The OfficeScan agent keeps its old build number even after applying all the latest hotfixes. Solution: This hotfix updates the operating system version determination mechanism to ensure that the correct driver is installed. The DLP module may not work normally while other programs are uploading files to the Internet. Solution: This hotfix ensures that the DLP module works normally when other programs are to uploading files to the Internet.A potential process communication risk in the agent exists in the OfficeScan server.

Solution: This critical patch updates the OfficeScan server program to remove this vulnerability. A potential file deletion issue with system privileges exists via a DirectoryTraversal vulnerability in OfficeScan agents. A potential issue with file uploads exists via a Directory Traversal vulnerability in OfficeScan agents. This critical patch enhances the security of the Server Migration Tool. This critical patch updates the program update checking logic on OfficeScan agents to help ensure that only authentic program updates are applied.

This Critical Patch installation package automatically rolls back the OfficeScan server to its previous configuration if there are problems during installation. If you encounter problems after installation, do a manual rollback.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product. Only this hotfix was tested for this release. Prior hotfixes were tested at the time of their release.

Solution: This critical patch resolves the issue by ensuring that the OfficeScan server does not send old PLS status logs repeatedly to the Control Manager server.

The Behavior Monitoring approved list does not work on files specified by a network path. Solution: This critical patch updates the logic for the Behavior Monitoring approved list to ensure that it works on files specified by a network path. Solution: This hotfix updates the Behavior Monitoring service to not block valid third-party applications.

Solution: This hotfix updates the Behavior Monitoring module to resolve the issue. This hotfix provides a way for users to generate an installation package for coexisting OfficeScan agents on the On-Premise OfficeScan server.

Procedure: To generate the installation package for coexisting OfficeScan agents:. An issue prevents the OfficeScan server from deploying the correct local language settings to agents. Solution: This hotfix resolves the issue by updating the OfficeScan agent program. OfficeScan stops generating logs unexpectedly after users enable the "Schedule scan connection verification" setting. Solution: This hotfix updates the logic flow from the check timer to solve this issue.

Under certain scenarios, some OfficeScan processes may stop unexpectedly. Solution: This hotfix updates the Behavior Monitoring module to enhance the self-protect feature of OfficeScan processes. Solution: This hotfix resolves the issue by ensuring that the OfficeScan server can successfully retrieve the correct agent connection status. Solution: This hotfix updates the DLP module that contains the improved process flow to prevent false positive alerts when the Skype application conducts file access events on its temporary files.

Solution: This hotfix resolves the issue by updating how the DLP module matches path names when locating the "wow An interoperability issue between the VMware Horizon agent and the User-Mode Hooking feature of OfficeScan agents triggers a black screen when a protected computer restarts after agent installation. Solution: This hotfix updates the User-Mode Hooking driver to solve this issue.

The firewall's "Quarantine" action in medium security level blocks the FTP session. Solution: This hotfix changes the "Quarantine" action to "Drop" in medium security level to resolve the issue. Solution: This hotfix updates the OfficeScan server program to ensure that OfficeScan keeps security risk logs after migrating the database.

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An attacker may be able to use the "Sc. Solution: This hotfix updates the OfficeScan XG Service Pack 1 server file to ensure that the "showunlockbutton" feature works normally.

Solution: This hotfix resolves this issue by using the correct parameter based on the implementation of the database APIs. An issue may prevent the OfficeScan agent from downloading pattern files. The OfficeScan agent downloads the SAL pattern file even if the current pattern file is already updated.I recently installed patch patch All 64 Bit clients are stuck on the old version.

PS: Does anybody know future plans regarding the official TM forum since there isn't one anymore? Brand Representative for Trend Micro. May I ask how you are confirming whether or not the update has been applied to those particular clients? On the forums, we are evaluating new forum software and working towards bringing that back online in the near future.

I don't have a specific date unfortunately, but in the meantime we are here in Spiceworks so feel free to reach out to us that way if you need assistance. I'm not sure why those aren't updating.

Let me check with our support Green Guy when he gets back from vacation tomorrow and see if he can track it down. If that timing doesn't work for you, you can always contact our Technical Support team free of charge and they can help you out as well.

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You can find support contact info here: I'd suggest calling for the quickest response. At this point its more of an "ocd" issue :. I had a similar issue when I upgraded from Apologies for the delay. I've reached out to our support folks to respond in this thread and I'll keep an eye out on it and follow up internally to make sure they address the issue or at least provide some guidance. Hi PKGF - try pulling the 64 bit installation file down again and replacing it on the server.

The following KB points to a similar issue and offers 2 ways past it. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Does anybody experience this problem too? Edited Apr 13, at UTC. Featured in the Community. Spiceworks Help Desk.

The help desk software for IT. Track users' IT needs, easily, and with only the features you need. Trend Micro 7, Followers Follow. Andrew Apr 14, at UTC. Thanks Andrew, but it has been 5 days and lots of reboots since. This topic has been locked by an administrator and is no longer open for commenting. Read these nextNeed support for your remote team? Check out our new promo! IT issues often require a personalized solution. Why EE? Get Access. Log In. Web Dev.

NET App Servers. We help IT Professionals succeed at work. Joe asked. Medium Priority. Last Modified: I cannot figure out how to update outdated clients in the console version 11 it is not doing it automatically.

Thanks for the help. Start Free Trial. View Solution Only. Distinguished Expert This award recognizes someone who has achieved high tech and professional accomplishments as an expert in a specific topic. Commented: Offline clients that become online after the time period expires can still update components if you selected Let clients initiate component when they restart.

Otherwise, they update components on the next schedule or if you initiate manual update. Optionally initiate Scan Now manual scan on client computers after the update.

If the OfficeScan server is unable to successfully send an update notification to clients after it downloads components, it automatically resends the notification after 15 minutes.

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The server continues to send update notifications up to a maximum of five times until the client responds. If the fifth attempt is unsuccessful, the server stops sending notifications. If you select the option to update components when clients restart and then connect to the server, component update will still proceed.

Joe Systems Administrator. Author Commented: We have auto updates enabled and a check every night at midnight. It just doesn't seem to be working.